Privacy Policy
1. Introduction
Alpha Pod LLC ("Alpha Pod," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (alphapodtrading.com), Discord community, SMS and email notifications, and all related services (collectively, the "Services").
Please read this policy carefully. By using the Services, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our Services.
We do not sell your personal information. We share data only with service providers necessary to operate our Services, as described in this policy.
2. Information We Collect
We collect several types of information in connection with your use of our Services:
Account Information
- Name and email address — collected when you subscribe or register for the Services
- Phone number — collected if you opt in to SMS trade alert notifications
- Discord username and ID — collected when you join our Discord community
Payment Information
Subscription billing is processed securely through Whop. We do not directly collect, store, or process your credit card number or other financial account details. Payment data is subject to Whop's privacy policy and security standards.
Usage Data
- Pages and features you visit on our website
- Interactions with trade alerts, notifications, and content
- Frequency and timing of logins and activity
- TradingView indicator usage patterns
Communication Data
- Messages sent in our Discord community channels
- Support requests, inquiries, and email correspondence with us
- Responses or replies to our SMS and email communications
Device & Technical Data
- IP address and approximate geographic location
- Browser type and version
- Operating system
- Referring URLs and exit pages
- Date and time of requests
Cookies & Analytics
We use cookies and similar tracking technologies, including:
- Google Analytics (GA4) — to understand how visitors use our site, measure traffic sources, and improve our content
- Google Ads conversion tracking — to measure the effectiveness of our advertising
- Essential cookies — required for site functionality and session management
You can control cookie preferences through your browser settings. Disabling cookies may affect your experience on our website.
3. How We Use Your Information
We use the information we collect for the following purposes:
- Service delivery — to provide trade alerts via Discord, SMS (Twilio), and email (SendGrid); to authenticate your account; and to grant access to subscribed features
- Subscription management — to process payments, manage billing, and communicate about your account status through Whop
- Service improvement — to analyze usage patterns, identify areas for improvement, optimize our platform, and develop new features
- Communications — to send service updates, new feature announcements, educational content, and material changes to our terms or policies
- Customer support — to respond to your inquiries and resolve issues
- Legal compliance — to comply with applicable laws, regulations, court orders, and legal processes
- Fraud prevention and security — to detect, investigate, and prevent fraudulent transactions, unauthorized access, and other illegal activities
- Analytics and advertising — to measure the performance of our website and advertising campaigns
4. Third-Party Services
We rely on the following third-party services to operate the Services. Each provider processes data under its own privacy policy and security standards:
| Service | Purpose |
|---|---|
| Whop | Subscription management, payment processing, and access control |
| Twilio | SMS delivery for trade alerts and notifications |
| SendGrid | Transactional and marketing email delivery |
| Discord | Community platform for alerts, discussion, and member interaction |
| Google Analytics (GA4) | Website analytics and user behavior measurement |
| Google Ads | Advertising campaign conversion tracking |
| TradingView | Delivery and hosting of proprietary trading indicators |
| Netlify | Website hosting, CDN, and deployment |
We encourage you to review the privacy policies of these third-party providers to understand how they handle your data.
5. Data Sharing
We do not sell, rent, trade, or otherwise transfer your personal information to outside parties for their own marketing or commercial purposes. We share your data only in the following limited circumstances:
- Service providers: With the third-party services listed above, solely as necessary to provide the Services. These providers are contractually obligated to protect your data and may not use it for their own independent purposes.
- Legal requirements: When required by applicable law, regulation, legal process, or governmental request — including to respond to subpoenas, court orders, or other lawful requests by public authorities.
- Protection of rights: When we believe disclosure is necessary to protect the rights, property, or safety of Alpha Pod LLC, our members, or others.
- Business transfers: In connection with a merger, acquisition, restructuring, sale of assets, or similar business transaction, in which case your information may be transferred as part of the business assets. We will notify you prior to your information becoming subject to a materially different privacy policy.
6. Data Retention
We retain your personal data for as long as your account is active or as otherwise needed to provide the Services. The retention periods for specific categories of data are as follows:
- Account data: Retained for the duration of your subscription plus up to 12 months following account cancellation for legal, accounting, or fraud prevention purposes
- Payment records: Retained as required by applicable tax and financial regulations (typically 7 years)
- Communication records: Retained for up to 24 months for customer support and dispute resolution purposes
- Analytics data: Retained in aggregate, anonymized form for up to 26 months per Google Analytics default settings
- SMS opt-in records: Retained for the period required by Twilio's compliance requirements
When data is no longer required, we delete or anonymize it securely.
7. Your Rights & Choices
You have the following rights with respect to your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Request that we correct inaccurate or incomplete personal data
- Deletion: Request deletion of your personal data, subject to certain legal exceptions
- Portability: Request that we provide your data in a structured, machine-readable format
- Objection: Object to certain processing activities, including direct marketing
- Opt out of marketing communications: Unsubscribe from promotional emails via the link included in each email; unsubscribe from SMS alerts at any time by replying STOP to any text message
To exercise any of these rights, please contact us at alphapodllc@gmail.com. We will respond to your request within 30 days. We may need to verify your identity before processing certain requests.
Please note that withdrawing consent or requesting deletion may affect your ability to use certain features of the Services.
8. Security
We implement industry-standard security measures designed to protect your personal data from unauthorized access, use, alteration, or disclosure, including:
- Encrypted connections (HTTPS/TLS) for all data transmission
- Secure API key management with restricted access permissions
- Access controls limiting data access to authorized personnel only
- Regular security reviews of our systems and service providers
However, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security of your data. In the event of a data breach that affects your rights or freedoms, we will notify you as required by applicable law.
9. Children's Privacy
Our Services are intended for users who are 18 years of age or older. We do not knowingly collect, use, or disclose personal information from individuals under the age of 18. If we become aware that we have inadvertently collected personal data from a minor, we will take prompt steps to delete such data. If you believe we may have collected information from a minor, please contact us at alphapodllc@gmail.com.
10. California Residents (CCPA)
If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights regarding your personal information:
- Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the sources of that information, the business purposes for collecting it, and the categories of third parties with whom we share it.
- Right to Delete: You have the right to request deletion of personal information we have collected from you, subject to certain exceptions.
- Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights. We will not deny you services, charge you different prices, or provide a different level of service because you exercised your privacy rights.
- Do Not Sell: We do not sell personal information as defined under the CCPA.
To exercise your California privacy rights, please submit a verifiable consumer request to alphapodllc@gmail.com. You may designate an authorized agent to make a request on your behalf by providing written authorization.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
- Update the "Effective Date" at the top of this page
- Notify you via email (if we have your email address on file)
- Post an announcement in our Discord community
We encourage you to review this policy periodically. Your continued use of the Services following any update constitutes your acceptance of the revised policy. If you disagree with any changes, you may cancel your subscription and discontinue use of the Services.
12. Contact
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Alpha Pod LLC
Email: alphapodllc@gmail.com
We take privacy inquiries seriously and will respond within 30 business days.